Refund and Cancellation Policy – Rush Routes Travel

Effective Date: 22 September 2025

At Rush Routes Travel, we strive to make your travel experience seamless and worry-free. This Refund and Cancellation Policy outlines the terms under which refunds, cancellations, and changes to bookings are handled.

1. Scope

This policy applies to all bookings made through Rush Routes Travel, including:

• Flights

• Hotels

• Holiday packages

• Additional travel services

Please note that specific service providers (airlines, hotels, etc.) may have their own cancellation and refund rules, which will take precedence.

2. Cancellation by Customer

1. Flight Bookings:

• Refund eligibility depends on the airline’s fare rules.

• Non-refundable tickets may not be eligible for refunds.

• Refunds for refundable tickets will be processed according to airline policies.

2. Hotel Bookings:

• Cancellation charges vary depending on the hotel’s policy and the booking date.

• Some bookings may be fully non-refundable, especially during peak seasons or special promotions.

3. Holiday Packages:

• Cancellation fees are applied based on the package terms.

• Refunds are subject to deductions for third-party service charges and administrative fees.

4. Other Services:

• Refunds for add-ons or extras depend on the respective provider’s policies.

3. Refund Process

1. Refund requests must be submitted to Rush Routes Travel via email at info@rushroutestravels.com.au or WhatsApp at 0426 412 359.

2. Refunds will be processed after confirmation from the respective service provider.

3. Processing time may vary but generally takes 7–21 business days depending on payment method and provider.

4. Refunds are returned to the original payment method used during booking unless otherwise agreed.

4. Cancellation by Rush Routes Travel

1. Rush Routes Travel may cancel a booking due to unforeseen circumstances, including:

• Service provider unavailability

• Natural disasters, pandemics, or government restrictions

• Safety or security concerns

2. In such cases, a full refund or alternative arrangement will be offered where possible.

5. Changes to Bookings

1. Booking modifications (dates, destinations, or services) are subject to provider approval.

2. Additional charges may apply for amendments, including fare differences, service fees, or administrative fees.

3. Rush Routes Travel will assist in making changes but cannot guarantee availability.

6. Non-Refundable Situations

Refunds may not be provided in the following situations:

• No-shows for flights, hotels, or packages

• Changes requested after the provider’s cancellation deadline

• Non-refundable promotional offers or discounted bookings

• Acts of the customer that violate provider policies

7. Communication

All refund and cancellation communications should be sent via:

Email: info@rushroutestravels.com.au
Phone / WhatsApp: 0426 412 359

Please include your booking reference, personal details, and reason for cancellation or refund request.

8. Governing Law

This Refund and Cancellation Policy is governed by the laws of Victoria, Australia, and any disputes will be subject to the jurisdiction of Victorian courts.

9. Contact Us

For any questions regarding this Refund Policy:

Email: info@rushroutestravels.com.au
Phone / WhatsApp: 0426 412 359
Address: 11A Cedar Street, Thomastown VIC 3074, Australia